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SERVICE POLICIES:

 

PAYMENT/GRATUITY

We accept exact cash payments and all major credit/debit cards.

Cash Gratuities are customary and very much appreciated by your lash artist.

 

BOOKING POLICY

  • All services require a 50% nonrefundable deposit when booking an appointment or class, so please be certain before booking.

  • Deposits are non-refundable under any circumstances.

  • All guests should arrive alone. No children or pets will be allowed in the studio with the exception of service animals.

  • We reserve the right to refuse services to anyone at anytime.

  • If you are more then 15 minutes late for an appointment you will forfeit your reserved time and deposit.

  • Please no food or drink in the salon.

  • Photography and video recording only with express permission.

  • No smoking of any kind within the salon.

  • We do not touch up any previous artists work done outside of our studio.

  • All balances must be paid immediately following services.(no checks or money orders accepted)

  • Although we give the best effort possible to obtain optimum results, no guarantees can or will be made.

  • If you need to reschedule an appointment please give 72 hours notice or you will forfeit your deposit.

  • Canceled appointments automatically forfeit their deposits and a new deposit is needed to book a future appointment.

  • If you are a no show you will be charge in full for your appointment and required to pay a new deposit or pay in full upfront. 

  • Please call to reschedule if you have even minor signs of a cold or sickness.

  • We will not honor any requests other than enhancing your natural look. 

  • Please do not wear any makeup or perfumes on procedure day.

  • Please refrain from texting or phone calls during the procedure.

  • By booking an appointment you acknowledge that you agree to these policies.

 

SERVICE REFUND POLICY

We are unable to offer refunds on services we have executed. If you are unhappy with a service, please contact us within 48 hours of your appointment and we will gladly try our best to correct the work. That’s A Lash! LLC will make every effort to correct any issues you may encounter and satisfy our client’s lash wishes.

 

ARRIVAL

Please arrive on time for your appointment and wait seated on one of the benches outside our studio door. Please arrive with clean eyes/lashes, no makeup or mascara. A $20 up-charge will be added to the service total if we must remove eye makeup, mascara, or residue with a lash bath. Guests that are more than 15 minutes late forfeit their deposits and will need to schedule a new appointment and pay a new deposit.

 

PARKING

There is plenty of free parking available in the shopping center/plaza.

 

CELL-PHONE USE

Phones should be turned on silent mode and put away during the service to minimize distractions and potential hazards—this is especially crucial for eye services, which involve the use of tweezers and adhesives around the delicate eye area. Please be courteous and respectful of your technician’s time and work by keeping your phone on silent until you have left the lash suite.

 

CHILDREN & OTHER GUESTS

Children, babies, and other guests are not allowed in the lash suite under any circumstances. Because of the nature of the appointment, you will be lying down with your eyes closed for an extended amount of time and unable to care for a child. Please make child care arrangements prior to your appointment time. Friends and family must wait in the reception area during your entire appointment.

RETAIL & ONLINE ORDERS:

 

  • All online sales are final and cannot be cancelled once orders are placed. 

  • Please be aware that we have a no refund policy on all online purchases. 

  • If there is an issue with an order, we will do our best to assist you and to correct any issues.

If you have any questions or concerns, please call or email customer service us at:

Tel: 770-906-5701

Email: Thats.a.lash@gmail.com

Shipping/Pickup Policy:

  • We currently offer in store pickup services only.

  • All pickups must be scheduled with us first.

 

To schedule a pickup, please contact customer service at:

Tel: 770-906-5701

Email: Thats.a.lash@gmail.com

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