STUDIO POLICIES

SERVICE POLICY:

 

PAYMENT/GRATUITY

We accept exact cash payments and all major credit/debit cards.

A valid credit card is required to book and hold your appointment and will be charged in the event of a late cancellation or a no show. Cash Gratuities are customary and very much appreciated by your lash artist.

 

LASH CONSULTATIONS

A consultation is recommended for all new clients prior to booking any eyelash extension, tinting, or lash lift service. Consultations should be booked at least 48 hours before booking any lash service. Call or text  if you need further information. Tel: 770-906-5701.

 

CANCELLATION POLICY

(Except Bridal Makeup. See Bridal Policies Below)

A 72-hour notice is required to cancel an appointment. Late cancellations will be charged a 50% fee on all booked services from the original full service price. Fees are not calculated from discounted prices or promos, but rather from the full service price.

We accept cancellations by phone or email at 770-906-5701 or Thats.a.lash@gmail.com.

 

NO-SHOW POLICY

(Except Bridal Makeup. See Bridal Policies Below)

No-Shows will be charged a 50% fee on all booked services from the original service price. Fees are not calculated from discounted prices or promos, but rather from the full service price.

 

SERVICE REFUND POLICY

We are unable to offer refunds on services we have executed. If you are unhappy with a service, please contact us within 48 hours of your appointment and we will gladly correct the work. That’s A Lash! LLC will make every effort to correct any issues you may encounter and satisfy our client’s lash wishes.

 

ARRIVAL

Please arrive 10 minutes early for your appointment and patiently wait in the reception area. Please arrive with clean eyes/lashes, no makeup or mascara. A $15 up-charge will be added to the service total if we must remove eye makeup, mascara, or residue with a lash bath. Guests that are more than 15 minutes late will need to schedule a new appointment and will be considered as "no-shows" and charged the 50% no-show fee.

 

PARKING

There is plenty of free parking available in the shopping center/plaza.

 

CELL-PHONE USE

Phones should be turned on silent mode and put away during the service to minimize distractions and potential hazards—this is especially crucial for eye services, which involve the use of tweezers and adhesives around the delicate eye area. Please be courteous and respectful of your technician’s time and work by keeping your phone on silent until you have left the lash suite.

 

CHILDREN & OTHER GUESTS

Children, babies, and other guests are not allowed in the lash suite under any circumstances. Because of the nature of the appointment, you will be lying down with your eyes closed for an extended amount of time and unable to care for a child. Please make child care arrangements prior to your appointment time. Friends and family must wait in the reception area during your entire appointment.

BRIDAL MAKEUP POLICIES

All bridal makeup applications and trials are done in our studio with traditional makeup application techniques.

We do not offer airbrush makeup or offer onsite makeup services at this time.

Bridal clients may book their wedding day makeup appointments up to 6 months in advance

by calling/texting or emailing us so we can book your date. Tel: 770-906-5701 Email: Thats.a.lash@gmail.com.

A *50% nonrefundable booking deposit is required for all brides and bridal groups.

A bridal contract will be provided.

Bridal clients will not be able to book their own wedding day makeup appointments online.

You must call/text/or email us so we can draft your bridal makeup contract and collect your deposit first.

To reschedule wedding day makeup appointments, a 30 days notice is required.

We will gladly reschedule wedding day appointments only once, for up to 3 months from the original appointment date and a new contract will be drafted.

Any wedding day makeup appointments needing to reschedule past 3 months from the original appointment date

will need to provide a new deposit and a new contract will be drafted.

*Bridal makeup appointments can be canceled at any time but the 50% deposit remains nonrefundable.

Bridal makeup trials can be booked by anyone at any time online or by phone.

A valid credit/bank card is required to book a bridal makeup trial, but no deposit is necessary.

Bridal makeup trial appointments may be canceled with a minimum of a 72-hour notice

to avoid being charged a 50% late cancelation or no-show fee to your credit/bank card.

All brides will receive a small customized bridal touch-up kit on their wedding day. 

All makeup applications include one pair of false lashes.

Additional lashes are available for an additional fee or at retail price.

Bridal discounts are available for groups of 4 or more people.

Discounts are calculated once you provide us with more information. 

Due to scheduling conflicts with other studio guests, all makeup clients are expected to be on time for their scheduled appointments. Guests that are more than 15 minutes late will be considered as "no-shows"

and risk loosing their appointment time and forfeit their deposits.

Guests that are late up to 15 minutes can still be seen but their scheduled appointment times will be shorter.

GENERAL MAKEUP INFORMATION 

All makeup applications include one pair of false lashes.

Additional lashes are available for an additional fee or at retail price.

Kids makeup price is for children up to 12 years of age. 

Clients over the age of 12 pay regular makeup rates.

Makeup appointments may be canceled 

with a minimum of a 72-hour notice to avoid being charged

a 50% late cancelation or no-show fee to your credit/bank card.

Due to scheduling conflicts with other guests,

all makeup clients are expected to be on time for their scheduled appointments.

Guests that are late up to 15 minutes can still be seen but their appointment times will be shorter.

Guests that are more than 15 minutes late will be considered as "no-shows" and charged the 50% no-show fee.

All tools, surfaces, and products are strictly sanitized and properly stored to avoid cross-contamination.

  

RETAIL SHIPPING POLICY

Online orders take approximately 24-72 hours to process and

2-7 additional business days for you to receive your items domestically.

Please read our policy before you order.  

Emails are the best way to reach us and can take up to 3 business days to get a reply.

We work on a first come first serve basis.

All inquiries will be answered in the order in which they were received, so please be patient.

We do not ship on Sundays or Holidays. 

All items ship via USPS to United States residences only. Orders weighing less than 16 ounces are mailed via USPS First Class shipping. All others are mailed via USPS Priority shipping. All orders will be shipped within 3 business days. USPS delivery time is 2-7 business days. You will receive an order confirmation email containing a USPS tracking number. If you don't see a confirmation email after placing your order, please check your Junk/Spam folder. Once your order has shipped, please use USPS Tracking and tracking number provided to monitor the delivery status.

 

NOTE: We are not responsible for damaged, lost, or stolen products as a result of USPS mishandling. We are not responsible for delayed packages by USPS. Any issues with USPS and their services must be resolved by USPS.

RETAIL & ONLINE ORDERS:

 

1. All online sales are final and cannot be cancelled once orders are placed online. We do not accept returns or exchanges on used eyelashes, palettes, or other products do to sanitary reasons. We cannot replace or exchange used and opened items.

2. If a product is damaged (physical manufacturing damage), we will gladly replace it. Send us an email message within 48 hours of purchasing or receiving your order, along with a photo of the damaged item(s) to: Thats.a.lash@gmail.com.

Once we review your claim and it is approved, ship or return the damaged item(s) back to us at:

THAT’S A LASH! LLC
3189 Buford Dr. #1339
Studio #5
Buford, GA 30519

3. Customer is responsible for all return shipping charges. Items must be packaged and returned in original condition.

4. Please note that we do not refund money under any circumstances. We offer product exchanges on manufacturer damaged items only (physically damaged products).

 

5. In-store purchases may be returned for a refund or exchanged ONLY if items are unopened, unused, and returned in the same condition as when they were purchased.

3189 Buford Drive #1339

Studio 5

Buford, GA 30519

(770) 906-5701

Sun: Closed

Mon: 10 AM - 7 PM

Tue: Closed

Wed: 10 AM - 7 PM

Thu: 10 AM - 7 PM

Fri: 10 AM - 7 PM

Sat: 10 AM - 7 PM

SERVICES
INFORMATION
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