STUDIO POLICIES

SERVICE POLICY:

 

PAYMENT/GRATUITY

We accept exact cash payments and all major credit/debit cards.

Cash Gratuities are customary and very much appreciated by your lash artist.

 

LASH CONSULTATIONS

A consultation is recommended for all new clients prior to booking any eyelash extension, tinting, or lash lift service. Consultations should be booked at least 48 hours before booking any lash service. Call or text  if you need further information. Tel: 770-906-5701.

 

BOOKING POLICY

  • All services require a 50% nonrefundable deposit when you book your appointment, so please be certain before booking.

  • All guests will be asked to arrive alone. No children or pets will be allowed in the studio with the exception of service animals.

  • We reserve the right to refuse services to anyone at anytime.

  • If you are more then 15 minutes late for an appointment you will forfeit your reserved time and deposit.

  • Please no food or drink in the salon.

  • Photography and video recording only with express permission.

  • No smoking of any kind within the salon.

  • We do not touch up any previous artists work done outside of our studio.

  • All balances must be paid immediately following services.(no checks or money orders accepted)

  • All though we give the best effort possible to obtain optimum results, no guarantees can or will be made.

  • If you need to reschedule an appointment please give 72 hours notice or you will forfeit your deposit.

  • Canceled appointments automatically forfeit their deposits and a new deposit will be needed to book a future appointment and time.

  • If you are a no show you will be required to pay a new deposit or pay in full upfront. 

  • Please call to reschedule if you have even minor signs of a cold.

  • We will not honor any requests other than enhancing your natural look. 

  • Please do not wear any perfumes on procedure day.

  • Please refrain from texting or phone calls during the procedure.

  • By booking an appointment you acknowledge that you agree to these policies.

 

SERVICE REFUND POLICY

We are unable to offer refunds on services we have executed. If you are unhappy with a service, please contact us within 48 hours of your appointment and we will gladly try our best to correct the work. That’s A Lash! LLC will make every effort to correct any issues you may encounter and satisfy our client’s lash wishes.

 

ARRIVAL

Please arrive 10 minutes early for your appointment and patiently wait in the reception area. Please arrive with clean eyes/lashes, no makeup or mascara. A $20 up-charge will be added to the service total if we must remove eye makeup, mascara, or residue with a lash bath. Guests that are more than 15 minutes late forfeit their deposits and will need to schedule a new appointment and pay a new deposit.

 

PARKING

There is plenty of free parking available in the shopping center/plaza.

 

CELL-PHONE USE

Phones should be turned on silent mode and put away during the service to minimize distractions and potential hazards—this is especially crucial for eye services, which involve the use of tweezers and adhesives around the delicate eye area. Please be courteous and respectful of your technician’s time and work by keeping your phone on silent until you have left the lash suite.

 

CHILDREN & OTHER GUESTS

Children, babies, and other guests are not allowed in the lash suite under any circumstances. Because of the nature of the appointment, you will be lying down with your eyes closed for an extended amount of time and unable to care for a child. Please make child care arrangements prior to your appointment time. Friends and family must wait in the reception area during your entire appointment.

  

RETAIL SHIPPING POLICY

Online orders take approximately 24-72 hours to process and

2-7 additional business days for you to receive your items domestically.

Please read our policy before you order.  

Emails are the best way to reach us and can take up to 3 business days to get a reply.

We work on a first come first serve basis.

All inquiries will be answered in the order in which they were received, so please be patient.

We do not ship on Sundays or Holidays. 

All items ship via USPS to United States residences only. Orders weighing less than 16 ounces are mailed via USPS First Class shipping. All others are mailed via USPS Priority shipping. All orders will be shipped within 3 business days. USPS delivery time is 2-7 business days. You will receive an order confirmation email containing a USPS tracking number. If you don't see a confirmation email after placing your order, please check your Junk/Spam folder. Once your order has shipped, please use USPS Tracking and tracking number provided to monitor the delivery status.

 

NOTE: We are not responsible for damaged, lost, or stolen products as a result of USPS mishandling. We are not responsible for delayed packages by USPS. Any issues with USPS and their services must be resolved by USPS.

RETAIL & ONLINE ORDERS:

 

1. All online sales are final and cannot be cancelled once orders are placed online. We do not accept returns or exchanges on used eyelashes, palettes, or other products do to sanitary reasons. We cannot replace or exchange used and opened items.

2. If a product is damaged (physical manufacturing damage), we will gladly replace it. Send us an email message within 48 hours of purchasing or receiving your order, along with a photo of the damaged item(s) to: Thats.a.lash@gmail.com.

Once we review your claim and it is approved, ship or return the damaged item(s) back to us at:

THAT’S A LASH! LLC
3189 Buford Dr. #1339
Studios 41 & 42
Buford, GA 30519

3. Customer is responsible for all return shipping charges. Items must be packaged and returned in original condition.

4. Please note that we do not refund money under any circumstances. We offer product exchanges on manufacturer damaged items only (physically damaged products).

 

5. In-store purchases may be returned for a refund or exchanged ONLY if items are unopened, unused, and returned in the same condition as when they were purchased.